Legal
Refund policy.
Payments for tool credits are final. Here is what we do when something goes wrong.
Summary
Credits are digital services delivered immediately. All payments are final: we do not refund money in any case, including for unused credits. What we do instead is give you the credits you paid for, as described below.
Failed jobs
If a job fails, the credit or free use is returned to your account automatically as a credit. You do not need to ask. This is a credit back, not a refund of money.
Paid but no credits
Credits normally appear within a minute. If money was deducted and your credits did not appear within 30 minutes, write to support@pkdventures.in with the payment id from your bank or Razorpay receipt. We will add the credits you paid for.
Duplicate payments
If you were charged twice for one order, we add the extra pack of credits to your account instead of returning the money.
Payments that did not complete
If your bank debits you but the payment is shown as failed or not completed, Razorpay and your bank reverse it automatically, usually within 5 to 7 working days. That is a reversal of a payment that never completed. It is not a refund by us, and you receive no credits for it.
No refund for used or unused credits
A credit that has been used is never refunded, and unused credits are not refunded either. Credits never expire, so you can use them whenever you like.
Cancellation
There is no subscription, so nothing renews and there is nothing to cancel. You only pay when you buy a pack.
Grievances
For any complaint about a payment or credits, contact the Grievance Officer: Ravi Verma, Director, PKD Ventures, support@pkdventures.in. We acknowledge within 2 working days and aim to resolve within 15 days.
Contact
Email support@pkdventures.in. See also our terms and privacy notice.